Support

How can we help?

Having trouble with Sheet to JSON? Check the common fixes below, or reach out directly and we'll get back to you.

@ Email Support

For bug reports, feature requests, or general questions — email us at nathan@devcatapult.com

>_ GitHub Issues

Found a bug? Open an issue on our GitHub repository with steps to reproduce.

Troubleshooting

JSON button not showing up

Make sure the extension is enabled in chrome://extensions
Refresh the Google Sheets page after installing
The button only appears when you have view or edit access to the spreadsheet

Download not working

Ensure the spreadsheet is not restricted — you need at least view access
Check that your browser isn't blocking the download
Try disabling other extensions that may interfere with Google Sheets

JSON output looks wrong

Check if your first row contains the correct headers
Toggle "No Header" if your sheet doesn't have a header row
Enable "Trim Whitespace" to remove extra spaces from cell values
For nested objects, make sure headers use dot notation (e.g. address.city)

Extension appears on pages it shouldn't

This was fixed in v1.0.2 — make sure your extension is up to date
The extension now only renders when the Google Sheets toolbar is present

Still stuck?

Send us a detailed description of the issue along with your browser version and any error messages from the console (F12 → Console) to nathan@devcatapult.com and we'll look into it.